Privacy Policy

At Layali Kashtat, we are committed to protecting user privacy. This policy explains how we collect and use data.

1. Data We Collect

Contact info: name, phone number, and email when submitting a request.
Location data: when using map features to specify trip location.
Technical data: IP address and device/browser type for security and anti‑abuse.
Payment data: reference, payment status, and invoice number when paying electronically.

2. How We Use Data

Data is used exclusively to coordinate services between the customer and the service provider. We do not sell data to third parties.

Fulfilling requests and communication.
Processing payments via a trusted external provider.
Improving security and preventing fraud.
Support and regulatory compliance.

3. Sharing with Service Providers

We do not sell your data. We may share limited data with essential providers (hosting, email, payments) to operate the platform.

Electronic payments: processed via an external provider such as Moyasar. We do not store card data; the provider handles it.
Email: using an email provider to send notifications.
Hosting: running the platform through a secure hosting provider.

4. Legal Basis

We process data based on: performance of a contract when handling requests, consent for optional features like location, and legitimate interests to improve security.

5. Cookies & Storage

We may use cookies or local storage to manage sessions and improve performance. You can disable them in your browser settings, which may affect functionality.

6. Retention

We retain data as needed to provide the service and comply with regulations. You may request deletion via support channels.

7. Your Rights

Access, correction, and deletion.
Withdraw consent for optional features like location.

8. Children

The platform is intended for adults. If a child has provided data, please contact us to delete it.

9. Updates

We may update this policy from time to time. The latest version published on this page applies.

10. Contact Us

For privacy or rights inquiries, please contact us via the support/contact page.